Batelco partners with Danish digital infrastructure provider to accelerate the digitalisation of the public sector in Bahrain

OneBox

OneBox is a digital and secure postbox that enables Bahrainis to communicate directly with public entities and private sector businesses. The goal of Onebox is to helps automate and streamline citizens’ everyday digital communication with the highest level of security. Batelco is collaborating with e-Boks as provider of the platform, and both Ulrik Falkner Thagesen and Shaikh Mohamed Bin Khalifa Al Khalifa look forward to bringing positive change to citizens with this digital solution:

”As a citizen today, you deal with government entities and the bank all the time. Often, information is hidden, difficult to get to, and sometimes you do not know who you are communicating with. You receive information from what you think is your bank, and it can be difficult to distinguish between false communication and real communication. With OneBox, it all becomes much easier and safer. It functions like a secure box with no spam emails. It gathers all the most important information you need, such as your contracts and agreements with your lawyer and bank,” says Bin Khalifa Al Khalifa.

Ulrik Falkner Thagesen: “You do not have to print documents, put them in folders, and safeguard them in a place at home that you later forget. OneBox is the single place where you get all important personal documents and letters. If you need to find information sent from the hospital or the tax authorities, you will know where to find it".

How will OneBox make people’s lives easier?

Ulrik Falkner Thagesen: “The whole idea behind solutions like OneBox and e-Boks is that you have all your personal data secured in one single place. You do not need to search in different locations for important messages from your bank or the public authorities, as OneBox gathers information across private and public sector, making it easily available for citizens.”

Shaikh Mohamed Bin Khalifa Al Khalifa emphasizes that citizens do not want to chase their communication with public entities or businesses: “Citizens want the communication to largely come to them. They prefer to have a single source of truth, and they want to be able to conduct all their critical transactions and receive all their critical correspondence as much as possible in a single space. Having one platform like OneBox that sits between all government entities, citizens, and businesses creates a sustainable, safe, less complex environment and enhances overall communication.”

How secure is OneBox?

Shaikh Mohamed Bin Khalifa Al Khalifa: “As our societies digitise, security threats increase, and concerns grow as commerce move online. With OneBox, we can eliminate these concerns. The solution that we are bringing in from e-Boks has never been hacked, has had no security issues, and has passed multiple security audits.”

Ulrik Falkner Thagesen: “OneBox protects people's digital lives by making sure that data is safeguarded in an extremely secure way. Documents and letters are available for you for life, and nobody harvests your data. All data is in a secure vault, and you decide what happens to it.”

What makes e-Boks and BEYON Connect such good partners for each other?

Ulrik Falkner Thagesen: “Batelco is an extremely important digital and technological partner for us, and we could not imagine any better partner than Batelco in the MENA region. They have the competencies to build digital infrastructure and being as technically strong as Batelco is a great advantage for our partnership, the Bahraini government, and businesses involved. With their knowledge and support from government institutions, I believe that Batelco can fast-forward our development and make it in a couple of years.”

Shaikh Mohamed Bin Khalifa Al Khalifa: “e-Boks has a long track record. They have proven in the Nordics that they can help build effective digital societies. For more than 21 years they have helped public authorities and businesses securely digitise their communication flows by providing a platform for distribution of documents and thereby bringing the organisations into the digital age. With e-Boks’ experience and our technological expertise, Batelco is positioned to bridge gaps and create solutions that can be implemented swiftly globally.”

Ulrik Falkner Thagesen supports the approach that their partners in the region have chosen: “Batelco, BEYON Connect, and Bahrain have a clever approach by pushing the boundaries of what is possible. Batelco enables a good strategy by looking for the best of breed in digitalisation and using the momentum in the market to increase speed and quality of digital services. They make it possible to digitise the region and create positive change very fast, and we are happy to provide our solution in the process.”