Batelco plans to onboard 2-3 new countries in the first year of their partnership with e-Boks and expect a potential of 21 million end-users

Interview with Batelco Chief Digital Growth Officer, Shaikh Mohamed Al Khalifa

What is your experience when it comes to the collaboration with e-Boks? 

e-Boks has proven to be a professional and experienced international solution vendor, with capable and skilled resources that carefully guide their clients and partners safely through the implementation process, when rolling out the solution locally. Even under a specific regional or global crises such as the Covid-19 pandemic, the partnership has been able to both meet the deadlines and also mitigate most obstacles we met during the process. 

What are the learnings so far? 

Strong collaboration and a strategic partnership require openness and transparency on both sides of the table, as the partners need to understand both the client’s needs and requirements while simultaneously learning about the vendor’s roadmap and updates to the solution. With such work processes and methodologies in place, a complicated implementation project can be transformed into an enabler that actually bridges most gaps technically, geographically, and culturally. 

How far are you with the implementation of the solution? 

We have now reached a maturity level of the solution, where we can start to pilot our clients and end-users before summer ’21, and with expected go-live in Q3-4 on the production environment. Our roadmap is also materializing now, where we are looking into onboarding more GCC countries across the next 8 months, while also adding new exciting functionality to the solution such as payment gateway, signing components, and a state-of-the-art biometric eKYC onboarding process.