Nordea and e-Boks boost customer communications
In January 2022, Jes Rude Dragsted took over as Chief Information Officer (CIO) at e-Boks. Here he explains about the focus areas in e-Boks’ development plans – and extols the virtues of supplying tried-and-tested solutions in volatile times.
Topic Digital Postbox
Clients choose their infrastructure
Current focus on security includes data storage. The so-called Schrems II judgement looms large in our clients’ minds, causing many of them to express a wish to either run their own data center, or at least to ensure that their data is stored in their local part of the world.
e-Boks is therefore developing a solution on Amazon Web Services cloud computing that accommodates a variety of technical environments, depending on whether the client seeks to establish a local infrastructure, one on a public cloud or a hybrid set-up that combines on-prem with cloud. This allows our clients to get the solution that best matches their digital strategy.
“We find that a versatile hybrid set-up makes perfect sense on the international market. We are aware that the strength of e-Boks lies in the supply of not only our software but also in our solution that functions well in an eco-system. The security policies of our clients differ, as do their approaches to disposing their own data. No matter where they wish to store the data, we deliver a platform-as-a-service that is user-friendly, scalable and simple to implement.”
Ready for new digital post from Day 1
In recent months, e-Boks has implemented a transition to next-generation public digital post services in its Danish domestic market. Whilst most Danes barely noticed the transition, e-Boks has behind the scenes implemented radical technical upgrades and the company’s IT development department has been busy getting the new solution on track.
“For months we have been on red alert, ready to tackle technical challenges at all times. From our perspective, everything went extremely well. We were ready from Day 1 having complete control over the transition process, providing all the support we were obliged to,” states Jes Rude Dragsted.
The individual user only had to log into e-Boks and give their consent to continue receiving post from public authorities. The vast majority of Danes chose to accept the new platform.
“None of our sender clients abandoned us and more than four million Danish users have chosen to remain on e-Boks. Citizens keep all their historical documents on e-Boks and, for private senders too, e-Boks is the place to be. We intend to continue to provide a superior product that has excellent functionality and an attractive user interface design – on a state-of-the-art technical platform,” smiles the CIO.
Want to know more about the e‑Boks platform?
Want to know how we can help you?
- For more than 20 years, we have helped public authorities and businesses securely digitise their communication flows.
- We proudly provide the governments of Denmark, Greenland, Norway, Sweden and Ireland with national digital post solutions.
- Well-renowned international banks, insurance companies and energy service providers have chosen to use the e-Boks platform instead of pursuing their own solutions.
