Beyond Connectivity: Monetizing Secure Correspondence

For businesses, the ability to securely align mobile apps, cloud-based services and data with network services is proving difficult. However, businesses aren’t standing still. They are buying and building software that enables digital commerce, e-health, productivity and supply chain as well as AI-enabled applications for customer care and support. Yet until these applications are fully integrated, many processes will continue to rely heavily on email and messaging.

Not as Easy as It Looks 

While CSPs could logically fill the integration void, reality is much more complex. For more than a century, CSPs have operated as a utility. Changing that approach while continuing to operate a regulated, always-on business is difficult. Connectivity has always been the business of CSPs, and they are good at it. However, there is now an opportunity to take advantage of heavy investments in security, data handling, operations and customer relationships to put together value-added services that appeal to business and government customers.

As the business services market heats up, private network providers and system integrators are stepping up and creating new competition for CSPs. The ability to Integrate cloud data centers, virtual networking, 5G, smart devices and AI will ultimately enable businesses to reliably work digitally and globally. But that integration hasn’t happened yet—and won’t for years.  

CSPs are spending tremendous amounts of capital to expand, install and integrate new technology with existing networks but it takes time. And, lest we forget, CSPs already process trillions of transactions every day. There are hundreds and, for some CSPs, thousands of systems and access points in use. Securing the network pipe is done expertly but all business and individual correspondence and messaging is put into the pipe as-is.   

Only as Secure as its Weakest Link

As businesses and governments come to rely on digital supply chains, ordering, invoicing and support, the need for security reaches well beyond the network pipe. In the 2024 Verizon Data Breach Investigations Report, there was a 6% increase in supply chain interconnection breaches over the previous year.1 As the number of devices and systems interconnected to form digital supply chains increase and the volume of electronic customer, partner and supplier correspondence continues to grow, the risk of compromise also grows. Vulnerabilities can be exploited all along the way resulting in lost data, lost productivity, lost revenue and lost reputation.  

When it comes to network security, businesses have always relied on CSPs. CSPs continually invest in the security and privacy of public and private networks and deliver data securely from point-to-point. The challenge now is all the hand-off and access points in-between. That presents an opportunity for CSPs and private network providers to offer business customers a more secure platform for critical end-to-end correspondence and document exchange.

A secure correspondence platform tied to a connectivity service provides business and government customers with the ability to ensure that all sensitive or personal documents and messages sent to customers and suppliers are secure. Business customers can then confidently implement secure B2B2C correspondence and document exchange over any network.

e-Boks Delivers Revenue Beyond Connectivity 

For the initial round of digital transformation, businesses have been content with a secure high-speed connection, email and messaging. However, as digital processes and global supply chains continue to expand, businesses are faced with much greater security risk and complexity. To help businesses address these new challenges, there are value-added services that CSPs can easily offer now. 

The e-Boks secure correspondence platform is purpose-built for security. It is GDPR compliant, and all senders and receivers are validated to ensure that every user’s privacy is protected and every document or message distributed is secure. Whether reselling the solution or bundling the e-Boks tools with connectivity, CSPs generate revenue while simplifying interconnection and enabling business and government customers to style, customize, monitor and support the product themselves. 

Adding a secure correspondence platform to business connectivity services can generate new revenue for CSPs with minimal oversight and investment. e-Boks offers a user-friendly, effective and compliant secure platform for the exchange of digital correspondence and documents. Business customers get secure access to the platform and then configure, manage and use it in whatever way best suits their needs. Bundling access to the e-Boks platform is easy for CSPs and convenient for customers. Security is assured and users can confidently send and receive documents and private correspondence without the risk of compromise.