Beyond Connectivity: Monetizing Secure Correspondence
According to a recent McKinsey Global Technology and Telecommunications B2B Pulse Survey, many enterprises are looking to shift their business—particularly for core connectivity offerings—from Communication Service Providers (CSPs) to other vendors, such as channel partners and tech manufacturers.
One major reason that enterprises are looking to shift their business is that the CSPs they have trusted for decades aren’t offering what they need. As digital operations, e-commerce, supply chains and customer management become more integrated and complex, most businesses have neither the skills nor the resources to tackle these challenges alone.
Topic Telecommunications
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As CSPs and private 5G providers drive adoption of 5G and emerging network services, CSPs that can enhance capacity offerings with secure services that protect business and customer data can defy the trend. CSPs are far and away the most trusted providers of network services and are in a unique position to improve service quality and address security concerns while maintaining trust and generating revenue.
Digital Business is Everywhere
The outbreak of COVID-19 revealed the challenge of rigid manual processes and the need for automation. As a result, businesses and governments of all sizes have had to accelerate digital transformation. Businesses in every sector are investing in 5G, broadband, IoT, digital processes, cloud services and AI to improve operational efficiency, agility and reliability. GSMA reports that spending on network services continues to rise at an annual rate of roughly 3%, while technology services outside of core networks is increasing by 14% year-over-year.
This growing reliance on connected devices, public and private clouds, software-as-a-service and connected supply chains has exponentially expanded data collection, retrieval and processing requirements. The result is the need for faster networks, more capacity and stronger security.
More devices mean higher vulnerability; more data means greater risk of compromise. As businesses of all sizes embrace digital solutions—for operations, customer correspondence, ordering, invoicing, marketing, support and more—security becomes paramount.
CSPs continually invest in the security and privacy of public and private networks and deliver data securely through their pipes. As businesses add devices and interconnections, the challenge becomes all the handoff points in-between, and securing individual interactions from end-to-end. That’s where a secure digital correspondence platform comes in. CSPs that offer businesses a secure digital correspondence platform, riding on a secure network can add value with:
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Sender/receiver validation
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Guaranteed delivery
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GDPR compliance
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Reliable automated correspondence
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Secure document exchange
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Customization for individual businesses
Adding a secure correspondence platform that can operate across any network the data might traverse assures business customers that their correspondence and documents are secure, while generating revenue and engendering loyalty.
Product Director
"Think of e-Boks as an electronic post delivery system, where the document data is sent through a secure and robust infrastructure, with guaranteed delivery."
Trusted Connections
How CSPs can generate new revenue by enhancing 5G network services with secure digital correspondence platforms to meet evolving business needs.
Don’t Wait
5G and future networks will only increase in complexity. While there are many benefits to business customers, they are looking for put-together, off-the-shelf capabilities that are easily configured and managed. Even with advanced networking technologies and expanded capacity, GSMA reports that enterprise expenditure on technology services outside of core network services will be approximately five times greater than expenditure on traditional networking. That total is expected to reach $1.6 trillion for 2023 with the market opportunity for CSPs at roughly $400 million.
CSPs can add value for business customers and enhance network services now with e-Boks. The secure correspondence platform works over any type of network and e-Boks is among the few providers in the world whose digital correspondence platform can operate seamlessly across borders. Adding a secure correspondence platform to business connectivity services can generate new revenue for CSPs with minimal oversight and investment.
Business customers get secure access to the platform and then configure, manage and use it however they like. Numerous private and public companies as well as governments are using e-Boks to securely interact with customers, suppliers and partners. By augmenting network services with a secure correspondence platform, CSPs can ensure end-to-end security when sending and receiving digital correspondence and documents regardless of network provider.
The e-Boks secure correspondence platform is purpose-built for security. It is GDPR compliant, and all senders and receivers are validated to ensure that every user’s privacy is protected and every distribution is secure. CSPs offering the e-Boks platform to business customers as-a-service delivers recurring revenue and engenders customer loyalty. For CSPs, bundling the e-Boks tools with connectivity simplifies interconnection while enabling business and government customers to style, customize, monitor and support the product themselves. 
Tim Hatt, GSMA Intelligence Head of Research stated, “Enterprises are increasingly looking for CSPs to integrate a blend of technologies that fit their specific technology environments and business needs. Though the competition is fierce, telcos have assets and capabilities they can leverage to play in over one-third of this trillion-dollar market.”
Connectivity is becoming a smaller part of the business services equation. While CSPs may never offer a fully integrated, industry-specific business solution, they can add value for their business customers by enhancing existing secure network connectivity with reliable platforms that help secure digital correspondence and documents.
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- e-Boks has more than 20 years’ experience as a provider of digital infrastructure.
- We proudly provide the governments of Denmark, Norway, Greenland and Ireland with national digital post solutions
- Well renown international banks, insurance companies and energy service providers have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.
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