Omnichannel communication in the postal sector
Oman Post, the national postal operator, has signed a Strategic Cooperation Agreement with Denmark-based e-Boks to establish and operate Oman’s official national digital postbox.
Date 2nd September 2025
Oman's future
Under the leadership of Sultan Haitham bin Tariq, Oman continues to balance modernization with tradition, focusing on economic diversification through its Vision 2040 strategy.
As part of Oman’s Vision 2040, Oman Post plays a key role in driving digital transformation across the Sultanate. With initiatives in e-services, secure communications, and sustainable logistics, Oman Post aligns with global trends in postal sector innovation.
The digital postbox will serve as the official, secure channel for all communications between government entities, businesses, and individuals. The platform is a cornerstone initiative in advancing Oman’s digital government, strengthening data sovereignty, and enabling a more efficient, individual-centric economy in line with Oman Vision 2040.
The cooperation is designed with the vision that every individual and entity in Oman will gain access to a verified digital mailbox – a secure solution that ensures legal validity and complies fully with national data-protection requirements. The national digital postbox will centralize the delivery of official documents, including bills, contracts, statements, and notices, replacing fragmented channels with a single, trusted source of truth. By moving high-volume communications to a secure, always-on digital channel, Oman will accelerate e-government adoption, reduce administrative costs, shorten service turnaround times, and minimize paper consumption to support the country’s sustainability commitments.
Sayyid Nasr Albusaidi, Postmaster of Oman Post signing the contract with Ulrik Falkner Thagesen, CEO of e-Boks
“This partnership is a strategic investment in Oman’s future,” said Sayyid Nasr Albusaidi, Postmaster of Oman Post. “The national digital postbox will help government agencies serve people faster, give businesses a secure and legally recognized way to communicate at scale, and provide individuals with a verified digital mailbox for the documents that matter most. It advances Oman Vision 2040 by improving quality of life, strengthening private-sector competitiveness, and safeguarding national data, while positioning Oman Post at the forefront of postal digitization and powering the Sultanate’s digital future.”
Postmaster of Oman Post
"This partnership is a strategic investment in Oman’s future. The national digital postbox will help government agencies serve people faster, give businesses a secure and legally recognized way to communicate at scale, and provide individuals with a verified digital mailbox for the documents that matter most."
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- e-Boks has more than 24 years’ experience as a provider of digital infrastructure.
- We have developed solutions in co-operation with public organizations, including the launch of national digital post solutions in Denmark, Norway, Greenland, Oman and Ireland.
- Many of the leading banks, insurance and pension companies have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.
