Challenges and solutions in the postal industry in the age of digitisation: Get your free e-book
A global survey engaging stakeholders from the Universal Postal Union (UPU) illuminates a consensus on digital evolution's necessity. Stakeholders globally, including ministries, regulators, and designated operators (DOs), pinpoint the continuous decline in letter volumes and the financial unsustainability of Universal Service Obligation (USO) as paramount risks. Opportunities, however, are seen in modernising operations, capitalising on positive macro-social environments, and innovating products and services to align with digital age demands.
Topic Digital Transformation
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e-Boks surveyed 179 postal professionals across 74 posts in order to learn more about the current industry and how digitalisation presents both a threat and opportunity to postal operators.
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The rise of Digital Postboxes
Central to this transformation is the introduction of Digital Postboxes, serving as a crucial link between traditional physical postal services and modern digital communication demands. These platforms enhance security, efficiency, and environmental sustainability, establishing a foundation for the digital communication infrastructure. Digital Postboxes deployment signifies a pivotal move towards updating postal services, enhancing their relevance and accessibility in today's digital landscape.
A 2024 global survey led by e-Boks targeting postal professionals and leaders, as detailed in the whitepaper Digital Postbox: Redefining Communication Solutions for Modern Postal Challenges, reveals that 83% agree to highly agree that a Digital Postbox is a vital new channel and diversification proposition for the postal operator.
Further, there is a strong inclination among postal operators to invest in Digital Postboxes within the next one to five years. This adoption is expected to redefine their societal role, emphasising their importance in a digitising communication through an omnichannel strategy.
Sustainability and social efficiency at the core
The whitepaper further highlights that 96% concur the future of postal services will increasingly be influenced by environmental considerations. Additionally, 85% acknowledge the significant impact of physical letter distribution on a postal organisation's CO2 emissions. 
Transitioning to digital postal solutions aligns closely with sustainability objectives, aiming to reduce CO2 emissions, cut down waste, and enhance energy efficiency. This alignment not only addresses critical global environmental issues but also fosters innovation and growth within the postal sector, marking a pivotal shift towards eco-friendly practices. Digital Postboxes are a critical solution for postal operators to support the national and postal industry commitments as part of the UN Sustainable Development Goals 12, 13, and 16.
Product Director
“Think of e-Boks as an electronic post delivery system, where the document data is sent through a secure and robust infrastructure, with guaranteed delivery. Both senders and end-users are authenticated, providing recipients with the assurance that the sender’s identity is authentic.”
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- e-Boks has more than 20 years’ experience as a provider of digital infrastructure.
- We proudly provide the governments of Denmark, Norway, Greenland and Ireland with national digital post solutions
- Well renown international banks, insurance companies and energy service providers have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.
