The digital evolution of the global postal industry: navigating through transformation

A global survey engaging stakeholders from the Universal Postal Union (UPU) illuminates a consensus on digital evolution's necessity. Stakeholders globally, including ministries, regulators, and designated operators (DOs), pinpoint the continuous decline in letter volumes and the financial unsustainability of Universal Service Obligation (USO) as paramount risks. Opportunities, however, are seen in modernising operations, capitalising on positive macro-social environments, and innovating products and services to align with digital age demands. 

Topic Digital Transformation
Dame Damevski
Dame Damevski
Director, International Markets

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e-Boks surveyed 179 postal professionals across 74 posts in order to learn more about the current industry and how digitalisation presents both a threat and opportunity to postal operators.

To download the whitepaper, click here

The rise of Digital Postboxes 

Central to this transformation is the introduction of Digital Postboxes, serving as a crucial link between traditional physical postal services and modern digital communication demands. These platforms enhance security, efficiency, and environmental sustainability, establishing a foundation for the digital communication infrastructure. Digital Postboxes deployment signifies a pivotal move towards updating postal services, enhancing their relevance and accessibility in today's digital landscape.  

A 2024 global survey led by e-Boks targeting postal professionals and leaders, as detailed in the whitepaper Digital Postbox: Redefining Communication Solutions for Modern Postal Challenges, reveals that 83% agree to highly agree that a Digital Postbox is a vital new channel and diversification proposition for the postal operator.DigitalPostbox_SurveyResults1

Further, there is a strong inclination among postal operators to invest in Digital Postboxes within the next one to five years. This adoption is expected to redefine their societal role, emphasising their importance in a digitising communication through an omnichannel strategy. 


Sustainability and social efficiency at the core 

The whitepaper further highlights that 96% concur the future of postal services will increasingly be influenced by environmental considerations. Additionally, 85% acknowledge the significant impact of physical letter distribution on a postal organisation's CO2 emissions.  CO2emission_SurveyResults1

Transitioning to digital postal solutions aligns closely with sustainability objectives, aiming to reduce CO2 emissions, cut down waste, and enhance energy efficiency. This alignment not only addresses critical global environmental issues but also fosters innovation and growth within the postal sector, marking a pivotal shift towards eco-friendly practices. Digital Postboxes are a critical solution for postal operators to support the national and postal industry commitments as part of the UN Sustainable Development Goals 12, 13, and 16. 


Helena CimberProduct Director

“Think of e-Boks as an electronic post delivery system, where the document data is sent through a secure and robust infrastructure, with guaranteed delivery. Both senders and end-users are authenticated, providing recipients with the assurance that the sender’s identity is authentic.”

Digital Postbox

An omnichannel strategy to enhance the relevance of postal operators.

Overcoming challenges 

The digitalisation journey in the postal sector faces challenges like regulatory barriers, the need for substantial digital infrastructure investment, and the shift from traditional models. Stakeholders collectively strive to overcome these, driven by a commitment to evolve and innovate. This evolution emphasises customer-centric innovation and strategic use of data, alongside forming key partnerships with technology providers and government agencies to support digital solution implementation effectively. 

Government support is notably crucial. 88% advocates for government-backed initiatives and support in adopting a nationwide secure digital postbox platform as part of the digital public infrastructure. These platforms are envisioned as a foundational element for a range of digital services, facilitating secure interactions between governments, businesses, and citizens. By combining efforts to address digitalisation barriers with a focus on innovation, strategic data use, and collaboration, the postal sector aims to ensure its resilience and continued relevance in the digital era. 


Standardisation setting within the Universal Postal Union Consultative Committee 

e-Boks' recent accession to the UPU CC marks a pivotal step towards the global harmonisation of electronic communication and digital postal services. Leveraging its expertise & technology, e-Boks is set to play a crucial role in supporting the postal sector to address the complexities associated with deploying Digital Postboxes. This partnership is aimed at stimulating a debate with the Postal Sector stakeholders, thus promoting the benefits of a harmonised and cohesive digital shift within the postal industry and paving the way for the seamless integration of cutting-edge digital postal solutions. According to a report by the Universal Postal Union, 70% of all postal companies globally are accelerating their investment in digital postal services, and they do so through private sector partnerships.  

In conclusion, the digital evolution of the global postal industry represents a critical juncture, emphasising the urgent need for modernisation and adaptation to digital trends, hand in hand with postal policy and regulation evolution. The widespread recognition of the necessity for digital transformation, underscored by the global surveys conducted by the UPU and e-Boks, signals a collective move towards embracing innovations like Digital Postboxes, which promise enhanced security, efficiency, and environmental sustainability. Moreover, the sector's shift towards sustainability and the strategic emphasis on overcoming challenges through collaboration, innovation, and government support, spotlight a forward-thinking approach. Together, these efforts paint a vision of a postal industry that is not only prepared to navigate the challenges of the digital era but also poised to thrive, ensuring its continued relevance and contribution to a connected, sustainable world. 

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  • e-Boks has more than 20 years’ experience as a provider of digital infrastructure.
  • We proudly provide the governments of Denmark, Norway, Greenland and Ireland with national digital post solutions
  • Well renown international banks, insurance companies and energy service providers have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.

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