Omnichannel communication in the postal sector
Traditional industries are being pushed to adapt and innovate in an era where the world is rapidly evolving towards digital solutions. The postal sector, a cornerstone of communication for centuries, is no exception. With the surge in online communication platforms and the decline of physical mail, there's an increasing urgency for the postal industry to transform. But the question is: How can the postal industry adapt to this digital age?
Topic Digital post
54.869.423
That is the number of digital posts sent through e-Boks to authorities, companies, and citizens up until the third quarter of 2023.
The need for digital adaptation in the postal industry
Digitalisation is not just a trend; it's the reality of our current global landscape. People are more connected than ever, with instant access to information, products, and services at their fingertips. In this environment, waiting several days for a letter or a parcel feels old-fashioned. The decline in traditional mail volumes is a clear indicator of this shift. However, this doesn't mean the postal industry is becoming obsolete. Instead, it signifies a need to pivot, to transform services in alignment with modern demands. In the last couple of years, it has become clear that digital postboxes are the next big thing in postal services. Understanding this necessity is the first step towards a brighter, more digital future for the postal sector.
Innovating postal services for the digital age
So, how can the postal industry keep up? The answer lies in embracing technology and diversifying services. First, investing in digital infrastructure is crucial, ensuring faster and more efficient sorting, tracking, and delivery systems. But innovation shouldn't stop at improving traditional services. The industry should also explore services such as Digital Postboxes, which offer consumers a seamless way to receive digital documents securely. Such platforms can bridge between the digital transformation in the postal and express industry ensuring that the postal service remains a vital part of the communication chain.
According to a study of 179 postal industry professionals, commissioned by e-Boks and conducted by Triangle Management Services, it is clear that the most important features of digital postal solutions are within instant distribution of electronic mail through a highly secured and encrypted platform. Those are the core benefits of a Digital Postbox.
Product Director at e-Boks
“The Digital Postbox platform constantly evolves with innovations like digital payments, transforming e-Boks into a comprehensive, secure, and user-friendly digital communication solution. ”
22.7 million users
e-Boks has 22.7 million users globally and is represented in multiple countries.
e-Boks: pioneering the future of postal solutions
Speaking of digital postboxes, e-Boks is a prime example of innovation in this space. e-Boks offers a digital postbox platform tailored for the secure distribution of documents. This platform not only enhances user experience by ensuring timely and secure document delivery but also presents postal services with an opportunity to establish new revenue streams. By partnering with platforms like e-Boks, the postal industry can reinvent itself, offering value-added services that cater to the digital needs of modern consumers.
Change is inevitable, but how industries respond to this change determines their longevity and relevance. While rooted in tradition, the postal sector has the potential to thrive in the digital age. By embracing technological innovations and diversifying services, especially by leveraging platforms like e-Boks, the industry can sustain itself and play a crucial role in the digital communication landscape. The time to act for business developers in the postal sector is now. Embrace the digital transformation and make your business future-ready with e-Boks and pave the way for a brighter, more connected solution.
Want to know more about the e‑Boks platform?
Want to know how we can help you?
- e-Boks has more than 20 years’ experience as a provider of digital infrastructure.
- We proudly provide the governments of Denmark, Norway, Greenland and Ireland with national digital post solutions
- Well renown international banks, insurance companies and energy service providers have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.
Explore more insights & success stories
