ISS: We save time and money – all that’s needed now is a few clicks

ISS’ payroll department in Denmark regularly sends letters to company employees individually and en masse. But sending them by post had become neither sustainable nor modern.

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Sector Private
Topic Digital signatures
Floor cleaning


Declarations of consent has been sent from ISS via e-Boks' solution


Documents for signing in e-Boks

Charlotte Tuborg Emcken, Payroll Manager at ISS, tells about the benefits of using digital signing in e-Boks:

“We now use digital signature for all sorts of things, including sending declarations of consent out, information for the personnel and for legal matters involving the personnel. We used to laboriously fold such letters, put them into envelopes and post them".

What’s more, letters concerning legal matters had to be sent by recorded delivery. That sort of letters could include changes in terms of employment, when we needed a signature to prove that the letter had been received, in case we ended up in legal proceedings.

"To send such a letter recorded delivery cost around EUR 13.5. The cost now is around EUR 0.5 using the e-Boks solution, depending on the size of the digital document”, Charlotte Tuborg Emcken explains. The recipient can also be asked to sign the letter sent to them using NemID (Danish eID). ISS has made use of this facility when sending over 8,000 declarations of consent. 

“We save time and money. The e-Boks solution is also easy to use, and fits in well with our policy of always seeking to work smarter”, Charlotte Tuborg Emcken explains.

“When I write a letter to an employee, I click on an icon in Word, enter their social security number and then click ‘Send’. The letter still has to be written of course, but we avoid having to wait by the printer, putting a stamp on, and then waiting several days for it to arrive. All we have to do now is click".


Read more: Online contract signing: best practices

Charlotte Tuborg Emcken

Charlotte Tuborg EmckenPayroll Manager at ISS

“We save time and money. The e-Boks solution is also easy to use, and fits in well with our policy of always seeking to work smarter”

ISS saves time and money using the e‑Boks platform

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  • For more than 20 years, we have helped public authorities and businesses securely digitise their communication flows.
  • We proudly provide the governments of Denmark, Greenland, Norway, Sweden and Ireland with national digital post solutions.
  • Well-renowned international banks, insurance companies and energy service providers have chosen to use the e-Boks platform instead of pursuing their own solutions.

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