Sustainable Communication in Regulated Industries with e-Boks

In 2015, the United Nations established Agenda 2030, a comprehensive framework aimed at eradicating poverty, combating inequality, and safeguarding the planet. Central to this initiative are the 17 Sustainable Development Goals (SDGs), which serve as a universal blueprint for a better future. Achieving these goals requires significant contributions from all sectors of society, with particular emphasis on the business sector. 

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Helena Cimber
Helena Cimber
Product Director

Sustainable Innovation

How e-Boks Supports Businesses in Building a Secure and Greener Future

At e-Boks, we have taken on this challenge by making it a core mission to help businesses in regulated industries adopt sustainable practices while ensuring privacy and security for end users. Helena Cimber, Product Director at e-Boks, shares insights on how Digital Post solutions, and e-Boks specifically, are helping businesses move closer to achieving the global goals set for 2030.

 

Protecting the Environment  


Two of the SDGs e-Boks targets are #12 and #13, which address the reduction of CO2e emissions as well as responsible consumption and production. Here's a quick overview of how digital post supports these goals: 

CO2e Emissions: Transitioning from physical to digital letters offers significant potential for reducing CO2e emissions by minimizing the need for transportation services. Fewer delivery vehicles result in lower emissions, improved air quality, and reduced greenhouse gases. While digital communication infrastructure also has a carbon footprint that needs to be addressed, it is significantly smaller: 

"According to calculations in Denmark, the average CO2e emission per digital document was 3.3g, compared to 28.7g CO2e per physical letter in 2021, making digital documents nearly nine times more CO2e efficient," Cimber notes. Digital Documents are 9x CO2e Efficiant Than Physical Letters

 

Energy Usage: Digital letters consume significantly less energy to produce and deliver than physical mail, mainly due to the elimination of printing and transportation. However, like CO2e emissions, digital services also contribute to energy consumption, making the adoption of energy-efficient technologies and renewable energy sources essential. 

"KMD, our data hosting provider in Denmark, is a great example of balancing this: it achieves CO2e neutrality by offsetting carbon emissions with climate credits," Cimber says. 

Saved Trees: The transition to digital letters reduces the demand for paper, which in turn lowers the need to replace natural forests with commercial timber. 

"While the precise impact is challenging to measure, this shift helps preserve forests, benefiting biodiversity and supporting climate change mitigation." 

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Susanne Søndahl WolffDirector of Communications and ESG, e-Boks

“By transitioning from traditional post to digital correspondence, it not only conserves trees but also reduces the carbon footprint associated with physical post-delivery. This eco-friendly approach aligns with the global push towards sustainability, offering governments and companies a practical tool to meet their green objectives.”

Data Security

How e-Boks Ensures Privacy and Compliance in a Digital World

Protecting Citizen's Rights 
According to a report by Kroll, the finance and healthcare sectors—both highly regulated ones—experience the highest number data breaches from 2021 to 2023, affecting many millions of people globally. This issue closely aligns with another SDG targeted by e-Boks, #16, meant to ensure the protection of citizens' rights. 

The e-Boks solution is 100% GDPR and eIDAS compliant, ensuring the secure delivery of digital documents to approximately 24.1 million users to date. 

"With security violations and data breaches on the rise, we take immense pride in our strict security and compliance standards," Cimber shares. 

"e-Boks is a fully secure digital postbox where all data belongs solely to the end user, meaning they also have the right to delete it at their own discretion." 

e-Boks: Helping Regulated Businesses Fulfil the SDGs 
By enabling measurable reductions in environmental impact, e-Boks helps organizations meet their sustainability goals while safeguarding the rights of end users. 582 million digital documents were sent through the e-Boks platform in 2023 alone, and the provider aims to source 100% carbon neutral data by 2030. 

"As participants in the UN Global Compact, we are fully committed to the 2030 Agenda for Sustainable Development, and this ongoing commitment is reflected in the way we develop and deliver our solution," Cimber concludes. 

This interview was originally published on CXToday by author Linoy Doron.

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  • e-Boks has more than 20 years’ experience as a provider of digital infrastructure.
  • We proudly provide the governments of Denmark, Norway, Greenland and Ireland with national digital post solutions
  • Well renown international banks, insurance companies and energy service providers have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.

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