Highlight 2024 from the CEO of e-Boks

In 2024, we strengthened our position in the banking sector while achieving notable growth in industries such as insurance and pensions, including a +40% increase in pension services. We successfully renewed key contracts and regained former customers, reinforcing our market presence.

Our expansion into new industries proved highly successful, marked by a +50% increase in utilities, and strong growth across collection services, parking, and NGOs. This growth reflects rising security demands in sectors like utilities and NGOs, where secure communication solutions are becoming essential.  For NGOs in particular, increasing costs of physical mail have made secure digital alternatives more critical than ever.

The launch of new products and features has further strengthened user engagement and adoption of the e-Boks platform. One example is form-based signing, which allows users to fill out and sign structured forms directly within e-Boks. This innovation streamlines workflows for both individuals and organizations by reducing manual processes and saving time. Another key initiative is the mandatory “register all” feature, which ensures that all relevant communication is sent via e-Boks. This creates a more complete and consistent digital communication flow and helps reduce reliance on physical mail.  Additionally, new addressing mechanisms have contributed to a 48% rise in documents sent via e-Boks without requiring a social security number (SSN). 

This growth has also attracted over 300 new senders to the platform last year, underscoring the increasing demand for secure digital communication. These developments, along with a continued loyal user base and rising user satisfaction, highlight our commitment to continuously enhancing secure and efficient solutions for our customers, partners, and users.

Joining the Universal Postal Union’s Consultative Committee (UPU CC) has given us the opportunity to engage in meaningful dialogue with postal operators and stakeholders from around the world. Through this forum, we’ve connected with peers across the sector to exchange knowledge and perspectives on the future of postal services. With strong capabilities in digital communication and document management, we aim to contribute to the development of postal services that are both inclusive and future-oriented - bridging the gap between traditional and digital delivery in a rapidly changing landscape.