Governments today are facing increasing demands for better and more secure digital communication with citizens. With the growing use of technology in every aspect of our lives, citizens expect the same level of convenience, security, and accessibility when communicating with their government. In response, many governments are turning to GovTech solutions to improve digital communication between government and citizens.
Choosing and implementing a GovTech tool for digital communication is not a simple task. Governments must consider several critical factors to ensure they are making the right decision for their specific needs and goals. This article will outline what factors should be considered when choosing and implementing a GovTech tool for secure digital communication between government and citizens.
Evaluate the security and privacy of the technology
Data security and privacy are critical considerations when choosing a GovTech tool for digital communication between government and citizens. Governments handle sensitive information, such as personal data and financial information, so it's essential to ensure the tool is designed with security and privacy in mind.
This includes the encryption of data in transit and at rest, the management of user credentials, and the ability to audit and monitor communications. Governments must also ensure that the tool meets regulatory requirements and industry standards for data security and privacy. A government in Europe must seek out tools that are GDPR compliant, whilst in USA it needs to comply with CCPA, and in Japan the compliance law is APPI.
Consider the impact on citizens
When selecting and implementing a GovTech tool for digital communication between government and citizens, it's important to consider how it will impact the citizens. Overall there are plenty of benefits including effective communication that reduces overall waiting time and in-person visits, transparency that facilitates more open and democratic dialogue and the ability to carry important governmental conversations and documents with you on the phone.
However, to ensure a proper integration of such a GovTech tool and truly take advantage of the benefits it brings to a society, citizens of all ages should be considered as younger groups tend to be more tech-savvy than elder. It's therefore crucial that the GovTech tool is user-friendly and accessible, and that a proper strategy for integrating it is in place.
If integrated successfully, GovTech tools can have a massive impact on bridging the digital divide, and establish the foundation for democratic societies.
Assess the technology’s scalability
As governments grow and change, so too must their technology. It's important to consider the scalability of the tool to ensure it can grow and adapt with the government’s needs for long-term viability and usefulness. As public services become more complex and data sets grow, a tool that cannot scale will quickly become outdated and ineffective. Similarly to what might work well for a small city may not be suitable for a larger government with a more complex operation.
A scalable tool can handle increased usage, data input, and complexity, without sacrificing performance, security, or usability. It allows for the expanding of services and data sets without worrying about technology limitations, thereby increasing their reach and impact. Additionally, a scalable tool can reduce costs by avoiding the need to constantly replace and update outdated technology.
Evaluate the vendor and their support
When selecting a GovTech tool, it is crucial to consider the vendor, as they are responsible for developing and supporting the implementation of the tool. The vendor's experience, reputation, and reliability can significantly impact the success of the project.
A vendor with experience can provide valuable insights and advice on how to optimize the tool's functionality and ensure a smooth implementation. Furthermore, they are likely to provide a higher-quality software that meets security and compliance requirements, as well as ensuring timely software updates, maintenance, security patches and technical support, minimizing downtime and maximizing user satisfaction.
Consider the cost of implementation and return of investment
As GovTech tools can be expensive to implement and maintain, governments should evaluate the upfront cost, ongoing maintenance, and the savings that the tool may provide.
A solution that streamlines processes and reduces manual labour may provide significant cost savings over time and rapidly create a return on investment. It can further accelerate the processes of different sectors that are crucial to the competitiveness of a country, such as entrepreneurship.
An example of such savings can be found in Ireland, as the OGCIO (Office of the Government Chief Information Officer) expects to save up to €1.7m each year from having implemented the GovTech solution from e-Boks, Digital Post.
Clarify the interoperability of the technology
Interoperability is essential for governments when selecting a GovTech provider, as it ensures seamless communication and data sharing across different systems and platforms.
By choosing a provider that prioritizes interoperability, government agencies can avoid vendor lock-in and have the flexibility to integrate their technology with other systems in the future. This enables them to provide more comprehensive and efficient services to their citizens.
Interoperability further helps to reduce costs by streamlining processes, minimizing errors, and eliminating duplication of effort.
Finally, it can enhance security and privacy by ensuring that data is only shared with authorized parties in a secure and compliant manner.
e-Boks the natural choice
Choosing the right vendor when considering the integration of a new secured digital communication platform is pivotal for success.
e-Boks is a strong choice for governments due to its extensive experience and proven track record. They have been trusted by governments, businesses, and individuals to securely deliver sensitive information for over 20 years, through a platform that has a high level of security, compliance, and availability, ensuring that government agencies can meet strict regulatory requirements.
- e-Boks has more than 20 years’ experience as a provider of secured digital infrastructure.
- We have developed solutions in co-operation with public organizations and are provider of national digital post solution in Denmark, Norway, Greenland and Ireland.
- Many of the leading banks, insurance and pension companies have preferred e-Boks as supplier and development partner instead of pursuing their own solutions.